Client Center Guest Service Agent

Job Summary

SUMMARY:

The 3rd Floor Client Center Guest Service Agent creates a polished, welcoming experience for clients, executives, and employees. As the first point of contact, this role manages guest arrivals, meeting room readiness, visitor processing, reservations, and day-to-day client center support in a fast-paced corporate hospitality environment.

RESPONSIBLITIES:

• Warmly greet, register, direct, and escort clients and visitors while delivering professional, personalized service.
• Monitor the client center and meeting schedule; conduct room checks and coordinate with partner teams to ensure spaces, food and beverage, and other meeting needs are ready.
• Manage meeting and event bookings, the shared email inbox, confirmations, visitor records, no-shows, schedule changes, and space conflicts, escalating issues when needed.
• Prepare daily agendas, meeting packets, reports, and conference center materials with accuracy and attention to detail.
• Answer calls and respond to guest and employee questions about wayfinding, building amenities, transportation, and neighborhood resources.
• Support coat and luggage check, opening and closing walkthroughs, reception area upkeep, and coverage at other locations as business needs require.
• Follow service, confidentiality, grooming, safety, emergency, and operating procedures; participate in team meetings, training, and additional assigned duties.
• Capacity to take on additional duties as assigned. Additional adjustments or responsibilities may be changed or added as necessary.  

KEY COMPETENCIES:

• Two to three years of client service, reception, or guest-facing experience in a corporate hospitality or similar professional environment.
• Polished, personable, and service-oriented, with strong verbal communication and active listening skills.
• Able to remain calm, organized, and attentive while prioritizing multiple tasks in a busy, highly visible environment.
• Dependable, punctual, discreet, detail-oriented, and comfortable taking ownership while maintaining confidentiality.
• Basic computer and office technology skills; experience with meeting reservations or visitor management systems is helpful.
• Flexible to stand during peak periods, assist across locations, and adjust schedules based on business needs.