Client Services Manager- Minneapolis, MN
- Pay Range: 65,000.00- 72,000.00
*Internal Employee Referral Bonus Available
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg
About Canteen:
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come for the job, stay for the career. We are Canteen.
Job Summary
The Client Services Manager has direct customer service contact with our clients in support of our vending programs by analyzing business performance and developing and executing new programs. This position assists in operational set-up, expediting day-to-day service problems, preparing Executive Summaries, proformas, conducting financial analyses, and making recommendations to improve profitability. The goal is to provide outstanding service to our customers that builds and sustains long-term relationships, resulting in high customer satisfaction and contract renewals and extensions.
Essential Duties & Responsibilities
- Assure accurate and timely financial reporting
- Inspect reports and summaries to look for possible gaps
- Perform ongoing analysis of the portfolio of business managed by analyzing vendor, client, and Canteen One financial performance
- Make recommendations and present information to the corporate client’s contact
- Assure accurate financial expectations for renewals/bids in working with the Sales group
- Facilitate meetings with internal resources to address issues
- Build, maintain, and sustain relationships with clients
- Have quarterly meetings and business reviews with all top 20 customers
- Serve as a communication point for all of Canteen One and ensure all relevant information is facilitated throughout the entire Canteen One organization
Qualifications
- Bachelor’s degree with a minimum of three years of service business/account management experience required, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account management
- Proven financial analysis skill set
- Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation required
- Demonstrated ability to use both analytical and intuitive judgment and sound decision-making in interpreting, developing, and applying new methods and policies that affect the business
- Proven ability to work independently and to grow and maintain long-term positive internal and external work relationships
- Demonstrated ability to prepare, analyze, and present business reviews to Client contacts that explain our programs in detail and make recommendations for additional growth opportunities
- Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements
- High level of proficiency in Excel, Word, and Outlook required
- PowerPoint software experience preferred
Associates at Canteen are offered many fantastic benefits.
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Req ID:1508409
Canteen
