DINING SERVICES MANAGER - Capital One Landing DCA Airport

Job Summary

FLIK, a division of Compass Group USA, is seeking a passionate, service-driven Dining Services Manager to join the leadership team at the Capital One Landing at the Ronald Reagan Washington National Airport ( DCA) 

The Dining Services Manager plays a key role in leading daily lounge operations, developing high-performing teams, and ensuring an elevated experience for every guest.

Position Summary

The Dining Services Manager supports the overall success of the Capital One Landing by leading front-line hospitality teams, maintaining operational excellence, and delivering world-class service. This leader serves as a visible presence on the floor, driving a culture of teamwork, accountability, and hospitality while ensuring compliance with Compass Group, airport, and health department standards.

Key Responsibilities

Hospitality & Guest Experience

• Lead daily lounge operations and ensure exceptional guest service.
• Serve as a visible leader, actively engaging with guests and resolving concerns promptly.
• Ensure food, beverage, cleanliness, and presentation standards are consistently achieved.
• Build strong relationships with guests, team members, airport partners, and client stakeholders.

Leadership & Team Development

• Recruit, train, coach, and develop team members.
• Foster a positive, inclusive, and high-performing culture.
• Lead by example and promote accountability, professionalism, and hospitality excellence.
• Support employee engagement, retention, and ongoing development.

Operations Management

• Provide hands-on leadership across food service, beverage service, guest services, and lounge presentation.
• Monitor operational performance and ensure compliance with company, airport, safety, sanitation, and regulatory standards.
• Support inventory management, ordering, scheduling, and operational processes.
• Collaborate with culinary and hospitality teams to ensure seamless execution.

Financial & Business Management

• Support labor management, scheduling, productivity, and expense controls.
• Identify opportunities to improve efficiency, service levels, and guest satisfaction.
• Support achieving operational and financial goals while delivering exceptional hospitality.

Qualifications

• Minimum of 3 years of leadership experience in hospitality, foodservice, hotels, restaurants, airport lounges, private clubs, corporate dining, or other premium guest-service environments.
• Strong knowledge of food and beverage operations, food safety, presentation, and guest service standards.
• Experience managing labor, inventory, budgets, and operational performance metrics.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• ServSafe Food Manager Certification preferred or ability to obtain upon hire.

Requirements

• Open availability, including early mornings, evenings, weekends, holidays, and closing shifts.
• Ability to obtain and maintain airport security credentials and pass all required background screenings.
• Passion for hospitality, people development, and delivering exceptional guest experiences.
• Commitment to operational excellence, professionalism, and service leadership.