Director of Suites -Mercedes Benz Stadium
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About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
Job Summary
Director of Suites
As the Director of Suites, you will be responsible for managing the Suites department to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards, preferably from a high end or fine dining background.
Detailed Responsibilities
* Overseeing all aspects of operations in the suites department
* Ensuring the recruitment and training of team members in our standards and procedures
* Working with the location leadership team to continual drive improvements in guest satisfaction and financial results
* Driving engagement within the department
* Overseeing all aspects of season planning and event preparation to ensure maximum event readiness
* Building relationships with regular guests and suite holders
* Partnering with the culinary team to oversee the development of menus
* Setting up and ensuring the consistent use of the Suites Management System
* Ensuring all aspects of suites operations are in line with Levy’s Core Signature standards
* Overseeing annual suite holder tastings in partnership with the culinary team
* Ensuring compliance with all Payment Card Information rules
* Conducting progressive coaching with team members
* Completion of monthly financial reporting and action planning
* Ensuring regular maintenance, cleaning and inspection of all premium areas and equipment
* Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
* Completion and processing of alcohol incident logs to identify recurring issues or trends
* Managing team member breaks
* Overseeing recruitment activities for team members
* Holding pre-shift meetings to set the tone for events
* Support location ‘Keys to the Future’ activities to develop future leaders
* Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests
* Overseeing service standards during events to ensure a high standard of guest experience
* Ensuring accurate end of month inventory completion
* Managing and resolving guest complaints
* Managing team member incidents/accidents and following all required reporting procedures
* Managing the onboarding of new management employees in line with our #bestdayever process
* Monthly safety training conducted for team members
* Managing team member scheduling in line with demand forecasts
* Other responsibilities and duties as assigned
* Supporting other locations/properties as needed
Skills and Experience
* 5+ experience in a food and beverage operational position
* Bachelor’s degree in hospitality management is preferred
* High level of computer literacy
* Passion for hospitality, food, and retail
* Excellent interpersonal and stakeholder management skills
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off Plan
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Levy maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
