Audio Visual District Operations Manager

Job Summary

The District Manager of AV Operations leads the Audio-Visual department of Eventions and will report to the Regional Director of Eventions.  The District Manager of AV Operations is a critical contributor in establishing Compass Group as both a trusted partner in delivering business results, as well as advocating Compass Group values and reputation as an employer of choice. The ideal candidate is a highly organized, solutions-driven production leader with deep experience in event logistics, Audio Visual, and operational execution. They should thrive in a fast-paced environment, be able to problem-solve in real-time, and ensure that every event is executed flawlessly from start to finish.

Supervisory Responsibilities:
The District Manager of AV Operations will develop scalable systems, manage customer and client relationships, oversee budgets, and lead a team to deliver high-quality, impactful event experiences. This person will oversee all AV pre-production, equipment staging, technical execution of both built-in and standalone equipment including software and hardware, while ensuring seamless integration of all production elements, leading a team of salary managers in a unionized environment.

Essential Duties and Responsibilities

• Develops departmental operating budgets within set parameters
• Develops & communicates all department processes & procedures to ensure high event management service levels.
• Develops, oversees & reports on department budget, including utilization metrics 
• Plans, organizes, directs, coordinates and supervises functions and activities of the department.
• Collaborates with key stakeholders to establish, execute & present quarterly account performance indicators (KPI’s).
• Develops strategy to continue growth of Eventions AV business. 
• Identifies critical issues & manages escalations from senior management & client to ensure concerns are resolved to client & management satisfaction. 
• Establishes and implements policies and procedures for departmental operations.
• Performs all talent management functions for the department, including establishing goals, monitoring & tracking performance, overseeing & evaluating training, performance evaluations & managing performance deficiencies. 
• Coordinates all space management changes with facility vendors, support teams & Microsoft clients. 
• Develops, communicates, implements, monitors and adjusts department strategy.
• Remains well versed of industry standards & trends, integrating them where appropriate
• Demonstrates good communication skills with clients and other lines of business.
• Ensure proper staffing is in place for the department, evaluating both hourly and salary needs
• Maintains all safety requirements for staff members.
• Creates an environment of innovation and continuous improvement.
• Maintain high morale for all staff members. 
• Other duties as assigned.

Qualifications:

• 10+ years of experience in live event production, AV operations, or event management
• Proven leadership managing large, multi-site teams with financial accountability
• Experience working in convention centers, hotels, special event venues, and large-scale event spaces
• Strong organizational, project management, and multitasking skills
• Excellent written and verbal communication; client-focused and service-oriented
• Skilled in team development, recruiting, and cross-functional collaboration
• Proficient in Microsoft Office and event management platforms (preferably Enterprise)
• Ability to remain calm and effective under pressure in high-volume environments
• Strong analytical, financial reporting, and problem-solving capabilities
• Technical knowledge of live event production technologies and AV troubleshooting
• Bachelor’s degree in Business, Hospitality, or related field (or equivalent experience)
• Experience presenting to clients and senior leadership; strategic and tactical thinker