Job Summary:

The Floating Patient Food Services Coordinator oversees the daily operations of the patient services department, ensuring the delivery of high-quality care and administrative support. This role involves supervising staff, resolving patient concerns, coordinating with clinical teams, and maintaining compliance with healthcare regulations. 

 

Key Responsibilities:

  • Operational Oversight

    • Supervise and coordinate daily activities of the patient services team.
    • Ensure smooth patient admissions, discharges, and transfers.
    • Monitor patient satisfaction and implement service improvements.

  • Staff Management

    • Hire, train, and evaluate patient services staff.
    • Conduct regular team meetings and provide ongoing coaching.
    • Develop staff schedules and manage coverage for all shifts.

  • Patient Relations

    • Address and resolve patient complaints and concerns promptly.
    • Serve as a liaison between patients, families, and hospital departments.
    • Promote a patient-centered culture focused on empathy and responsiveness.

  • Compliance & Quality Assurance

    • Ensure adherence to hospital policies and healthcare regulations.
    • Maintain accurate records and generate reports on patient services.
    • Participate in audits and implement corrective actions as needed.

  • Collaboration

    • Work closely with clinical and administrative teams to coordinate care.
    • Support strategic initiatives to enhance patient experience.
    • Participate in cross-functional committees and improvement projects.

Preferred Qualifications:

  • Strong knowledge of healthcare regulations and patient care standards.
  • Excellent communication, leadership, and conflict resolution skills.