FOOD & BEVERAGE OPERATIONS MANAGER

Job Summary

Join Our Team: Field Hospitality Manager – NYC/Queens

Coffee Distributing Corp, a division of Compass Group – Canteen, is seeking a passionate hospitality professional to join our team as a Field Hospitality Manager! This dynamic, field-based role covers twelve accounts throughout the NYC/Queens area, putting you at the center of exceptional client relations and impeccable daily operations. (Public transportation costs are reimbursed by CDC)

About the Role

As Field Hospitality Manager, you'll be a critical link between our clients, Account Managers, and hospitality associates — leading day-to-day operations, supporting recruitment efforts, and ensuring every account delivers on our promise of outstanding service. If you thrive in a fast-paced, people-first environment and love building strong relationships, this role is for you.

What You'll Do

• Lead & Motivate Teams: Support and inspire hospitality associates to deliver exceptional daily operations, customer service, and client satisfaction.
• Manage Operations: Resolve daily operational issues promptly, escalating when necessary to keep things running smoothly.
• Drive Recruitment Logistics: Coordinate candidate interview days, oversee interview logistics, prepare interview materials and assessment questions, and manage candidate scheduling and travel.
• Serve as Key Liaison: Act as the connection point between clients, Account Managers, and the CDC team.
• Ensure Compliance & Accuracy: Administer UAttend time and attendance tracking, and review/approve Instawork temporary associate schedules, hours, and transaction reconciliations.
• Coach & Monitor Performance: Conduct routine audits and coaching to uphold operational standards.
• Support Leadership: Maintain the Director of Hospitality's travel calendar, meeting schedule, expense reports, and time tracking.
• Oversee Onboarding: Manage the onboarding, training, and scheduling of new associates
• Manage Fleet & Supplies: Monitor Geotab reports for company vehicles and oversee OneCup orders to ensure timely delivery.
• Supervise Daily Activities: Oversee the day-to-day work of hospitality associates and collaborate on cross-departmental operational projects.

Key Qualifications

Who we're looking for:

Agile Leadership: Ability to adapt quickly across varying client service scopes, staffing models, and budgets, effectively problem-solving and coaching teams through changing needs.
Professional Presence: Polished appearance, communication, and executive presence, with the ability to confidently engage hourly associates, cross-functional teams, client representatives, and executive leadership.
Proven People Management: Experience leading a F&B team; multi-site management experience strongly preferred. Demonstrated success hiring, coaching, developing, and holding teams accountable.
Field-Based Role: Daily presence at client locations conducting account visits, operational audits, employee coaching, and quality inspections; not a remote position. NYC subway travel required (expenses covered).
Flexible Schedule: Hours vary based on business needs but this is a Mon thru Fri opportunity.
Operational Ownership: Full accountability for service execution, including hiring, onboarding, training, coaching, scheduling, workforce planning, audits, and proactive quality management.
Independent Leadership: Self-starter who identifies operational efficiencies, drives process improvements, and makes decisions without waiting for direction.
Cross-Functional Collaboration: Partners closely with Account Management, Sales, Warehouse Operations, Purchasing, and other internal teams to support service delivery, while Account Management retains ownership of the client relationship.