Food / Order Fulfillment Manager
Salary: 58000 to 68000
Other Forms of Compensation:
Pay Grade: [[payGrade_obj]]
A family of companies and experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
Job Summary
Job Summary:
We are seeking a highly organized, self-motivated eCommerce Fulfillment Manager to lead the daily operations of our eCommerce fulfillment location. This role is critical to ensuring accurate, on-time fulfillment of customer orders while managing inventory, resolving customer service issues, and motivating a small team to meet performance metrics.
This is a “test and learn” pilot program, so flexibility and adaptability are key as the fulfillment operation scales over time.
Key Responsibilities:
Fulfillment Operations
- Oversee daily order fulfillment, ensuring all orders are picked, packed, and shipped accurately and on time within 2 business day window.
- Maintain a Wrong Order Rate of less than 1% by implementing quality control checks and process improvements.
- Use Shopify and ShipStation (or similar software) to batch, print, and manage shipping labels and packing slips.
- Ensure all orders are marked as shipped and are in transit to customer without issue.
Team Leadership
- Manage and motivate a small team of fulfillment associates.
- Set clear expectations, provide training, and hold team members accountable to performance metrics and safety.
- Foster a positive, efficient, and safety-conscious work environment.
Customer Service Resolution
- Log and resolve customer service issues related to fulfillment, shipping, and product accuracy.
- Make strategic decisions on issue resolution (e.g., reship vs. refund) based on inventory availability and customer impact.
- Track and analyze customer service trends to identify root causes and drive improvements, report monthly to Sr Manager, Direct eCommerce.
- If Wrong Issue rate is high, work backwards with Sr Manager to identify issues and solve
Inventory Management
- Receive and track all incoming product and supply inventory in a timely and accurate manner.
- Conduct and manage bi-weekly cycle counts to ensure inventory accuracy.
- Monitor and reorder packing materials and supplies to prevent disruptions.
Communication & Reporting
- Maintain consistent, proactive communication with the off-site Sr. Manager of Direct eCommerce.
- Provide daily or weekly updates on KPIs, operational challenges, and team performance.
- Collaborate remotely to solve problems and implement process improvements.
Requirements:
- 3+ years of experience in eCommerce fulfillment, warehouse operations, or logistics.
- Proven ability to manage and motivate a team to meet operational goals.
- Proficiency in basic Excel (e.g., data entry, inventory tracking, simple formulas).
- Strong problem-solving skills and a customer-first mindset.
Preferred Qualifications:
- Experience in a fast-paced DTC (Direct-to-Consumer) eCommerce environment.
- Familiarity with UPS shipping and logistics processes.
- Experience with ShipStation, Shopify, or similar order management systems.
Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Compass Corporate maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID: 1435410
Compass Corporate
Shane Tirpak
[[req_classification]]
