Guest Engagement Director

Job Summary

As Guest Engagement Director, I lead the strategic design and delivery of experiences that bring our brand—and yours—to life across every guest touchpoint. In fast-paced, innovation-driven environments like yours, this role ensures that every element of our presence aligns with forward-thinking values: sustainability, user-centric design, and seamless integration of technology and storytelling.

Work cross-functionally with culinary, design, digital, and service teams to curate a unified brand ecosystem—one that reflects your culture of innovation while delivering meaningful experiences at scale. Develop and nurture client relations across campus and create a more personalized and high-level catering experience. Working closely with on-campus marketing, Craft digital signage that highlights climate-forward sourcing and design immersive, data-informed spaces that evolve with user behavior, helping transform food and hospitality into powerful brand extensions.

In the context of this partnership, I will:

• Developing clear and effective departmental communication strategies, as well as creating detailed reports to support decision-making in the catering department.
• Contribute to the development of creative programs by designing themed concepts, planning team-building initiatives, and building a robust catalog of turnkey event ideas to support the broader team.
• Embed sustainability and tech-forward storytelling into the physical and digital environments—from materials and messaging to waste diversion metrics and interactive displays
• Curate a cohesive guest journey that aligns with your brand’s ethos, innovation goals, and community engagement strategies
• Bridge purpose and perception—so every meal, every space, and every moment reflect shared values of progress, inclusivity, and environmental leadership

Responsibilities

In the performance of their respective tasks and duties, all employees are expected to conform to the following:  

• Perform quality work within deadlines with or without direct supervision.  
• Interact professionally with other employees, clients, customers, and suppliers. 
• Work effectively as a team contributor on all assignments.  
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.  
• Review and analyze food purchases according to the company and Colorado College’s definitions of “local” and “sustainable.”   Create reports for Food Service supervisors and client. Recommend ideas for improvement. 
• Help support operators in their monthly marketing through site visitations and account reviews.  
• Analyze and report on progress achieved on defined communications strategies and objectives.  
• Work closely with the Regional Marketing Manager for on-going seasonal marketing promotions.   
• Build and maintain partnerships with local and sustainable vendors.  
• Coordinate waste minimization initiatives.  
• Plan and execute at least 1-2 events or activities per month related to sustainable dining in partnership with staff, student groups, or faculty. 
• Review menu labels, signs, posters, announcements, and other publications for proper communication of sustainability initiatives.  
• Prepare responses to correspondence containing routine inquiries. Works effectively and maintains good working relations with co-workers, customers, and Food Service Supervisor.  
• Maintains clean and safe work environment; ability to perform the job safely.