Manager of Maintenance & Technicians (Coffee, Water, Vending & Micro Markets) - Modesto, CA
Salary: $75,000 - $90,000 / year
Other Forms of Compensation: Yearly Bonus Opportunity
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
Job Summary:
The Manager of Maintenance and Technicians will supervise a team of Service Technicians for micro markets, vending, water, and coffee divisions. This role will also be responsible for training newly hired Service Technicians and handling escalated complaints.
Key Responsibilities:
• Manage customer inquiries, service requests, and resolve issues effectively.
• Ensure all repairs are completed promptly and in line with company standards.
• Schedule and dispatch technicians for on-site repairs, as well as manage in-house repair orders.
• Track and maintain repair service records, including parts inventory.
• Work closely with suppliers to order necessary parts and materials for repairs.
• Ensure adherence to safety standards and best practices in the repair process.
• Provide training and mentorship to new technicians and offer ongoing support for existing team members.
• Monitor customer feedback and resolve any complaints or service issues.
• Manage ticketing systems and work orders.
• Provide premier customer service to both internal and external customers.
Qualifications:
• Strong understanding of various machines and technical repair requirements (commercial or residential).
• Previous experience in a managerial or supervisory role in an industry dedicated to providing customer support.
• Excellent leadership, communication, and problem-solving skills.
• Ability to multitask and manage multiple service requests efficiently.
• Strong organizational skills and attention to detail.
• A valid driver’s license and the ability to travel to customer sites as needed.
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Associates at Canteen are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID: 1429431
Canteen
Leticia Pinon
