MGR, PATIENT FLOW
Salary: $50K - $55K
Other Forms of Compensation: Up to $2,500 annually
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary
Essential Duties and Responsibilities:
- Lead, coach, and support a team of Patient Flow Coordinators, Dispatchers, and Transporters
- Oversee day-to-day patient transportation operations to ensure timely and efficient patient movement throughout the facility
- Monitor dispatcher workflows and transportation assignments to optimize service levels and operational performance
- Partner with nursing units, clinical teams, and other hospital departments to coordinate patient transport services and resolve operational challenges
- Ensure compliance with all applicable hospital policies and regulatory requirements, including federal, state, Joint Commission, OSHA, and CDC standards
- Train, develop, and mentor team members to support performance, engagement, and career growth
- Promote safe work practices, including infection prevention protocols and proper patient handling techniques
- Assist with department scheduling, staffing, budgeting, and expense management to support financial goals
- Analyze operational data and performance metrics to identify trends and drive continuous improvement initiatives
- Perform other duties as assigned
Qualifications:
- Previous leadership, supervisory, or management experience in a hospital, healthcare, patient transport, hospitality, customer service, or other service-focused environment
- Strong customer service and interpersonal skills with a commitment to creating positive patient, visitor, and customer experiences
- Ability to lead teams, manage priorities, and solve problems in a fast-paced environment
- Strong communication and relationship-building skills.Basic computer proficiency, including Microsoft Office and Windows-based systems
- Ability to troubleshoot technology or software-related issues and coordinate resolution when needed
- Analytical skills with the ability to review operational data, identify trends, and support process improvements
Apply to TouchPoint today!
TouchPoint is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Associates at Touchpoint are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf
Applications are accepted on an ongoing basis.
Touchpoint maintains a drugfree workplace.
Req ID: 1587122
TouchPoint
PASCHA A BELNAVIS
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