PATIENT FLOW MANAGER, HEALTHCARE
Salary:
Other Forms of Compensation:
Pay Grade: 10
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary
Key Responsibilities:
- Lead the daily operations of patient observation and patient flow services across multiple facilities
- Manage staffing, scheduling, deployment, and workforce planning to ensure 24/7 coverage based on patient census and acuity
- Supervise, coach, develop, and evaluate frontline staff, including Constant Observers, Patient Flow Coordinators, Transporters, and Dispatchers
- Coordinate resources supporting patients requiring continuous observation, including behavioral health, suicide risk, and safety-related cases
- Partner with Nursing Supervisors, House Supervisors, Behavioral Health teams, and hospital leadership to meet operational and patient care needs
- Monitor staffing levels, address coverage gaps, and implement contingency plans for emergent staffing needs
- Ensure compliance with regulatory, accreditation, and organizational standards, including Joint Commission, OSHA, and patient safety requirements
- Analyze operational and staffing data to identify trends, improve efficiency, and support financial objectives
- Lead onboarding, training, and ongoing staff development initiatives
- Promote a culture of safety, accountability, customer service, and continuous improvement
- Perform other duties as assigned
Preferred Qualifications:
- Previous experience in a hospital, patient transportation, patient flow, observation services, or healthcare operations environment
- Experience managing staffing, scheduling, and workforce deployment in a 24/7 operation
- Strong leadership, coaching, employee development, and performance management skills
- Ability to analyze operational metrics and implement process improvements
- Knowledge of patient safety, behavioral health observation practices, and healthcare regulatory requirements
- Proficiency with Windows-based computer systems and workforce management tools
- Strong communication, organizational, and problem-solving skills
- Associate's degree preferred; equivalent education and experience will be considered
Apply to TouchPoint today!
TouchPoint is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Associates at Touchpoint are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf
Applications are accepted on an ongoing basis.
Touchpoint maintains a drugfree workplace.
Req ID: 1587898
TouchPoint
PASCHA A BELNAVIS
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